Mitchell crafts strategic, sustainable consumer experiences that drive impact and sustained engagement

Casey C

Atlassian

Mitchell overhauled our company's support channel processes, eliminating the support-based workload for our core-team, and decreasing support queue turn-around for our clients by >70%.

Sydell B

Veeva

For any issues related to support channel management, operations, or UI/UX, Mitchell always has a competent, well-thought out solution or idea that just makes sense.

Sarah J

Expedia

Mitchell can lead a conversation with any professional, director, or C-suite member without hesitation and with true finesse. He advocates for others, adds positive change to company culture, and prioritizes workplace diversity, equity, and inclusion.

Devon W

Drata

Mitchell is equally capable of “creating” as he is “editing” when it comes to process improvement – he proposed and instrumented several new modes of handling our complex communication channel management, as well as simplified and improved existing through subtle but impactful changes.

Stacy D

Stealth Startup

"Mitchell doesn’t just design; he solves problems. His strategic approach and design thinking helped us create a intuitive, high-performing program for support ops.

Casey C

Atlassian

Mitchell overhauled our company's support channel processes, eliminating the support-based workload for our core-team, and decreasing support queue turn-around for our clients by >70%.

Sydell B

Veeva

For any issues related to support channel management, operations, or UI/UX, Mitchell always has a competent, well-thought out solution or idea that just makes sense.

Sarah J

Expedia

Mitchell can lead a conversation with any professional, director, or C-suite member without hesitation and with true finesse. He advocates for others, adds positive change to company culture, and prioritizes workplace diversity, equity, and inclusion.

Anna W

Persona

Mitchell independently identified edge cases and bottle necks, always bringing a creative solution to any problem he faced.

Anaha R

Stealth Startup

"Mitchell doesn’t just design; he solves problems. His strategic approach and design thinking helped us create a intuitive, high-performing program for support ops.

Casey C

Atlassian

Mitchell overhauled our company's support channel processes, eliminating the support-based workload for our core-team, and decreasing support queue turn-around for our clients by >70%.

Sydell B

Veeva

For any issues related to support channel management, operations, or UI/UX, Mitchell always has a competent, well-thought out solution or idea that just makes sense.

Sarah J

Expedia

Mitchell can lead a conversation with any professional, director, or C-suite member without hesitation and with true finesse. He advocates for others, adds positive change to company culture, and prioritizes workplace diversity, equity, and inclusion.

Devon W

Drata

Mitchell is equally capable of “creating” as he is “editing” when it comes to process improvement – he proposed and instrumented several new modes of handling our complex communication channel management, as well as simplified and improved existing through subtle but impactful changes.

Stacy D

Stealth Startup

"Mitchell doesn’t just design; he solves problems. His strategic approach and design thinking helped us create a intuitive, high-performing program for support ops.

Michael Carter craft strategic design
Michael Carter craft strategic design
Michael Carter craft strategic design

About Me

I create strategic and memorable customer experience strategies that balance function and aesthetics

As an Operations Manager, I leverage my background in both customer experience management at high-growth startups and delivering patient care at hospitals around the world to oversee central support operations and support delivery programs at a nationwide primary care practice. My recent focuses have centered around automating back-end tasks and processes, as well as using AI to deliver our patients relevant education and assistance - both proactively and reactively.

In the past, I've overseen the development of support teams and engagement programs at DocMatter, managed support operations at YourMechanic, and have managed research teams at the United Nations. Whatever I do - I can guarantee that it is mission-driven, access-oriented, human-centric, and data-guided.

Work experience

Freelance Strategist and Consultant

Self

2021 - Present

CX Operations Manager

Circle Medical

2021 – 2025

Support & Contact Channel Manager

DocMatter

2020 - 2022

Operations Manager

YourMechanic

2015 - 2021

Studio Ceramicist :)

Self

2024 - Present

Freelance Strategist and Consultant

Self

2021 - Present

CX Operations Manager

Circle Medical

2021 – 2025

Support & Contact Channel Manager

DocMatter

2020 - 2022

Operations Manager

YourMechanic

2015 - 2021

Studio Ceramicist :)

Self

2024 - Present

Freelance Strategist and Consultant

Self

2021 - Present

CX Operations Manager

Circle Medical

2021 – 2025

Support & Contact Channel Manager

DocMatter

2020 - 2022

Operations Manager

YourMechanic

2015 - 2021

Studio Ceramicist :)

Self

2024 - Present

FAQs

Answers to common questions to help you understand the process and how we can work together

Email Me

Email Me

Email Me

I'm here to help you

What’s your typical project timeline?

The timeline depends on the project’s scope and complexity. I’ll provide a detailed timeline after the project brief and ensure there is alignment with your priorities.

Do you offer revisions?

What do you need from me to get started?

Can you work with my existing company guidelines?

Do you provide post-project support?

What’s the best way to reach you?

I'm here to help you

What’s your typical project timeline?

The timeline depends on the project’s scope and complexity. I’ll provide a detailed timeline after the project brief and ensure there is alignment with your priorities.

Do you offer revisions?

What do you need from me to get started?

Can you work with my existing company guidelines?

Do you provide post-project support?

What’s the best way to reach you?

I'm here to help you

What’s your typical project timeline?

The timeline depends on the project’s scope and complexity. I’ll provide a detailed timeline after the project brief and ensure there is alignment with your priorities.

Do you offer revisions?

What do you need from me to get started?

Can you work with my existing company guidelines?

Do you provide post-project support?

What’s the best way to reach you?