Available for new work
Mitchell is an advocate for you, your customers, and your mission.
As a user experience manager and advisor for over a decade, I collaborate closely with teams to craft seamless, user-centered experiences of value.
Distinguished Speaker
Recognized for excellence in support design innovation and improvements. Keynote speaker at major support events across US, Canada, and UK.
Distinguished Speaker
Recognized for excellence in support design innovation and improvements. Keynote speaker at major support events across US, Canada, and UK.
Mitchell's approach to problem solving and process improvements is truly a joy to witness – he has that rare skill of seeing things with fresh eyes even when we may have been staring at it for months.
Devon
Senior Director, Drata
Mitchell's approach to problem solving and process improvements is truly a joy to witness – he has that rare skill of seeing things with fresh eyes even when we may have been staring at it for months.
Devon
Senior Director, Drata
Mitchell's approach to problem solving and process improvements is truly a joy to witness – he has that rare skill of seeing things with fresh eyes even when we may have been staring at it for months.
Devon
Senior Director, Drata
15+ happy clients
10+ years of experience
20+ projects completed
Trusted by industry leaders.
15+ happy clients
10+ years of experience
20+ projects completed
Trusted by industry leaders.
15+ happy clients
10+ years of experience
20+ projects completed
Trusted by industry leaders.
Services
Support and operations improvements that create impactful user experiences. I help bring ideas to life with strategy and creativity
How it works
A simple and efficient workflow to bring your vision to life. From the first call to final delivery, every step is designed for clarity and efficiency.
1
Book a Call
Let’s start with a conversation! We’ll discuss your goals, ideas, and how I can help bring them to life. This is where we align expectations and ensure a great fit
1
Book a Call
Let’s start with a conversation! We’ll discuss your goals, ideas, and how I can help bring them to life. This is where we align expectations and ensure a great fit
1
Book a Call
Let’s start with a conversation! We’ll discuss your goals, ideas, and how I can help bring them to life. This is where we align expectations and ensure a great fit
2
Project Brief
Once we’re on the same page, we’ll define the project scope, timeline, and deliverables. A structured brief ensures a smooth and efficient process
2
Project Brief
Once we’re on the same page, we’ll define the project scope, timeline, and deliverables. A structured brief ensures a smooth and efficient process
2
Project Brief
Once we’re on the same page, we’ll define the project scope, timeline, and deliverables. A structured brief ensures a smooth and efficient process
3
Develop
This is where the magic happens! I’ll assemble solutions based on our project and refine them based on feedback, ensuring the final outcome meets your vision and goals
3
Develop
This is where the magic happens! I’ll assemble solutions based on our project and refine them based on feedback, ensuring the final outcome meets your vision and goals
3
Develop
This is where the magic happens! I’ll assemble solutions based on our project and refine them based on feedback, ensuring the final outcome meets your vision and goals
4
Deliver
The final product is polished and ready to go. After success monitoring has concluded, you’ll receive all the necessary files and guidance for a seamless handoff
4
Deliver
The final product is polished and ready to go. After success monitoring has concluded, you’ll receive all the necessary files and guidance for a seamless handoff
4
Deliver
The final product is polished and ready to go. After success monitoring has concluded, you’ll receive all the necessary files and guidance for a seamless handoff
5
Ongoing Support
One month of included support after project delivery. I’ll be available to answer questions, make minor adjustments, and ensure everything runs smoothly
5
Ongoing Support
One month of included support after project delivery. I’ll be available to answer questions, make minor adjustments, and ensure everything runs smoothly
5
Ongoing Support
One month of included support after project delivery. I’ll be available to answer questions, make minor adjustments, and ensure everything runs smoothly
FAQs
Answers to common questions to help you understand the process and how we can work together
I'm here to help you
What’s your typical project timeline?
The timeline depends on the project’s scope and complexity. I’ll provide a detailed timeline after the project brief and ensure there is alignment with your priorities.
Do you offer revisions?
What do you need from me to get started?
Can you work with my existing company guidelines?
Do you provide post-project support?
What’s the best way to reach you?
I'm here to help you
What’s your typical project timeline?
The timeline depends on the project’s scope and complexity. I’ll provide a detailed timeline after the project brief and ensure there is alignment with your priorities.
Do you offer revisions?
What do you need from me to get started?
Can you work with my existing company guidelines?
Do you provide post-project support?
What’s the best way to reach you?
I'm here to help you
What’s your typical project timeline?
The timeline depends on the project’s scope and complexity. I’ll provide a detailed timeline after the project brief and ensure there is alignment with your priorities.
Do you offer revisions?
What do you need from me to get started?
Can you work with my existing company guidelines?
Do you provide post-project support?
What’s the best way to reach you?